This Privacy Policy explains how Simplar collects, uses, discloses and protects personal information in connection with our AI automation and infrastructure services. It is designed to meet Australian privacy expectations and to help you understand how we handle information in a clear and practical way.
Simplar is an AI automation and infrastructure company that builds systems to handle customer enquiries, communication, scheduling, follow-ups and operational workflows for businesses. We understand the importance of protecting personal information and maintaining trust in how that information is handled.
This Privacy Policy sets out how Simplar collects, uses, discloses and protects personal information in line with Australian privacy expectations. It applies to our website, our services and any interactions you have with us as a customer, prospective customer or website visitor.
The information we collect depends on how you interact with Simplar, such as when you visit our website, submit a form, book a demo or use our services. The types of personal information we may collect include:
We use personal information for purposes connected with running our business and delivering our services. This includes:
Simplar provides AI and automation systems that help businesses manage customer enquiries, communications, scheduling, follow-ups and operational workflows. In providing these services, our systems may process personal information relating to our clients and their customers.
We process this information only for the purpose of delivering, maintaining and improving the services that our clients have engaged us to provide. We do not use client data processed through our systems for unrelated purposes and we do not sell this data to third parties.
Simplar does not sell personal information. We may disclose personal information only in limited circumstances, such as:
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include technical, organisational and administrative measures that are appropriate to the nature of the information we hold.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security and you provide information at your own risk.
Our website may use cookies and similar technologies to improve functionality, understand how the site is used and support analytics. Cookies are small data files stored on your device that help us recognise your browser and remember certain information.
You can usually control cookies through your browser settings, including choosing to block or delete them. If you disable cookies, some features of our website may not function as intended.
You may request access to personal information that we hold about you, and you may ask us to correct information that is inaccurate, incomplete or out of date. We will respond to requests within a reasonable time and may need to verify your identity before providing access or making changes.
In some cases, we may be unable to provide access to certain information, for example where doing so would impact the privacy of others or where we are restricted by law. If we cannot provide access, we will explain the reasons where it is reasonable to do so.
Our website and communications may contain links to third-party websites or services. These external sites are not controlled by Simplar, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any third-party sites you visit or services you use.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or for other operational reasons. The most current version of the Policy will always be available on this page, and the effective date will be updated at the top or bottom of the document.
If you have any questions about this Privacy Policy, or if you wish to request access to or correction of your personal information, please contact us:
Simplar
Email: [email protected]
Some communications from Simplar, or from systems we deploy for our clients, may be generated or handled by AI-driven tools and automation. This can include voice calls, messaging, email responses and follow-ups that are issued on behalf of a business using our services.
These automated communications are used to support timely and consistent customer service, scheduling and operational workflows. They operate within parameters set by the relevant business and are intended to be clear, useful and respectful of your privacy and communication preferences.